Terms and conditions
Booking terms for El Cubanito apartments: payment, cancellation, house rules and liability. Last updated: 30 October 2026.
The contractual terms are in French. This English version is provided for information; in case of difference, the French version prevails.
Article 1. Seller
These general terms and conditions of sale (T&Cs) are offered by CASAMAZA, SASU with share capital of €1,000, SIREN 909 328 494, registered office in 95300 Pontoise, France (contact@casamaza.fr, +33 6 66 58 40 41). VAT not applicable, art. 293 B of the French General Tax Code. They apply to any booking of an El Cubanito accommodation (Athéna in Cergy, Havana in Villiers-le-Bel) made on casamaza.fr or by telephone.
Article 2. Purpose
The T&Cs govern the short-term furnished rental of nights to individuals (the “Guest”). The accommodations are rented as a whole, as holiday or travel accommodation and not as a main residence. Registration numbers: Athéna 9512700015420, Havana 9568025055.
Article 3. Booking
A booking is confirmed when payment is accepted and the Guest receives a confirmation email. The Guest acknowledges having read the T&Cs before booking. For a booking made through a third-party platform (Airbnb, Booking.com), that platform’s conditions also apply. Contractual information is in French.
Article 4. Prices
Prices are in euros and displayed before payment: nights, cleaning fee, tourist tax and any per-guest supplement. VAT not applicable, art. 293 B of the French General Tax Code. The applicable price is the one displayed at the time of booking.
Parking option (Havana): secure covered parking, badge access, €10 per night, extra. After booking, the Guest receives the access information and a payment link. Access is activated once payment is received. Athéna includes a private, secure underground parking space (maximum height 1.80 m).
Article 4 bis. Best price guarantee
If the Guest finds, for the same accommodation, the same dates and the same number of guests, a lower total price on another public platform (Airbnb, Booking.com or other), CASAMAZA will match that price and grant an additional 5% discount on it.
Conditions:
- The compared price is the total price payable: nightly rates, cleaning fee and tourist tax included.
- The price must be available to everyone, without logging in to an account, loyalty programme or promotional code (“member”, “Genius” or similar rates are excluded).
- Cancellation conditions must be identical (non-refundable booking).
- The Guest sends the request to contact@casamaza.fr before booking, with a dated screenshot showing the price, the dates and the accommodation.
- CASAMAZA checks the offer. If it is confirmed, a booking link at the guaranteed price is sent within 24 hours.
- The guarantee applies once per booking and cannot be combined with any other discount.
Article 5. Payment
The price of the stay is paid in full at the time of booking, by bank card, via Stripe. Card data is processed by Stripe and is never stored by CASAMAZA. An invoice is issued on request, including in a company’s name.
Payment by bank transfer: on written request to contact@casamaza.fr, the Guest may pay for the stay by bank transfer. CASAMAZA then sends its bank details by email and blocks the dates for 3 days. The booking is confirmed when the full amount is received, at the latest 7 days before arrival. After this time the dates are put back on sale. Bank fees are borne by the Guest. The deposit is still taken as a card pre-authorisation. Cash is not accepted.
Article 6. Security deposit
A deposit of €500 (Athéna) is requested as a card pre-authorisation. For Havana, the deposit is €300. It is not charged. The pre-authorisation is released at the latest 7 days after departure if no damage is found. CASAMAZA may charge it, up to the amount of damage or breach of the stay rules, with supporting evidence.
Article 7. Arrival and departure
Self check-in from 5:00 pm. Check-out before 10:00 am. After booking, the Guest receives a personal access code. Arrival or departure outside these hours is possible on request, subject to availability.
Article 8. Cancellation and changes
Every booking is firm and non-refundable. The Guest may request a change of dates in writing at contact@casamaza.fr; it is accepted subject to availability and is never guaranteed. If CASAMAZA has to cancel for a reason not attributable to the Guest, the sums paid are refunded in full, or an equivalent accommodation is offered.
Article 9. Right of withdrawal
In accordance with Article L221-28 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services supplied on a specific date or for a specific period. The Guest therefore has no withdrawal period after booking.
Article 10. Stay rules
| Rule | Details |
|---|---|
| Capacity | Maximum 8 guests at Athéna, 2 at Havana. The declared number of occupants must be respected. |
| Smoking | Non-smoking accommodation, including e-cigarettes. A smoke detector is active. |
| Parties | Parties and noisy events are prohibited. A noise sensor and an occupancy counter (no audio or video recording) are active at Athéna. |
| Pets | Not allowed. |
| Security | No camera or recording device inside the accommodations. The Athéna residence is secured by cameras in the common and outdoor areas. |
| Quiet | Respect for the neighbours and the residence rules. |
Failure to comply with these rules may lead to immediate termination of the stay without refund and a deduction from the deposit.
Article 11. Liability
The Guest uses the accommodation with care. From the moment of entry, the Guest is responsible for damage caused by the Guest or companions. The Guest is encouraged to check that their insurance covers this risk. CASAMAZA is not responsible for personal belongings left in the accommodation or for interruptions of internet, water or electricity service for which it is not responsible. These limits do not apply in case of fault by CASAMAZA or where the law prohibits them.
Article 12. Problems during the stay
Any problem must be reported as soon as possible on 06 66 58 40 41 or at contact@casamaza.fr (support 7 days a week, 9:00 am to 9:00 pm), so that CASAMAZA can fix it.
Article 13. Complaints and mediation
For any complaint, first write to contact@casamaza.fr. If no satisfactory reply is received within 30 days, the Guest may refer the matter free of charge to the consumer mediator CASAMAZA is a member of: CM2C (Centre de médiation de la consommation de conciliateurs de justice), 49 rue de Ponthieu, 75008 Paris, France, tel. +33 1 89 47 00 14, cm2c.net/declarer-un-litige.php, email : litiges@cm2c.net.
Article 14. Personal data
The Guest’s data is processed as described in the Privacy policy.
Article 15. Intellectual property
The contents of the site (texts, photos, logos, the CASAMAZA brand) are protected. Any reproduction without written authorisation is prohibited.
Article 16. Governing law and disputes
The T&Cs are governed by French law. In case of a dispute not settled amicably, the consumer Guest may bring the matter before the competent court under the rules of the French Consumer Code.
Article 17. Retention of the contract
CASAMAZA keeps contracts and invoices on a durable medium for the period required by law. The Guest may request a copy at contact@casamaza.fr.